Refund Policy

1. All Sales Are Final  

Due to the limited-edition and high-value nature of the product, we do not accept cancellations, returns, or refunds once a purchase is confirmed.

 

2. Exceptions – Damaged or Incorrect Items  

If your item arrives damaged or if you receive the wrong item, please contact us within 3 days of delivery. We may ask for photographs of the item and packaging for verification. If the issue is confirmed, we will either:  

- Replace the damaged item (if inventory allows), or  

- Provide a partial refund or compensation.

 

3. Authenticity Guarantee  

Each Masterpiece Box comes with an official certificate of authenticity and a numbered edition. If you believe the certificate or edition number is incorrect or missing, please contact us immediately.

 

4. Contact for Claims  

For refund inquiries related to shipping damage or incorrect delivery, contact us at: shop@maf.or.jp. Please include your name, order number, and photos if applicable.